All sales are final and are nonrefundable
Received a faulty item? We're sorry to hear that. Please contact us at firstname.lastname@example.org with a clear photo of the faulty item within 5 days of receiving your order. One of our customer care agents will help you out.
$5.99 for ground shipping within the US (estimated 2-10 business days).
$15.99 for shipping to Canada
$20 for international shipping (excluding Canada)
Duration varies according to the country. Please note in some countries, customs may cause an additional delay in delivery.
If you have more than one item, you may receive them separately. Each package will have its own tracking code.
During SALE and other busy periods please note that there may be an increase in processing time.
*Free US shipping applies when order subtotal equals $75 or more
*For international orders - Princie and the carrier do not have control over and are not responsible for how long customs deems fit to hold a package. In addition, certain countries may apply tariffs after a package has been accepted. Customers are responsible for all local duties, taxes and tariffs. If an international package is held at customs, is not picked up, and is sent back to us, customer will be held accountable for any fees associated with that package.
*If we send you an email with a shipping question, a notification of a returned package or similar, we will send you up to two emails to request information from you. If we do not hear back from you within two weeks, you will remain entitled to store credit for the sum of your purchase minus the initial shipping charge.
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If you have any further questions, don't hesitate to contact us at email@example.com.